Matching competencies to enhance organisational knowledge sharing: An Intelligent Agent approach
نویسندگان
چکیده
This paper describes an agent-based system designed to guide, monitor, and stimulate managers towards the understanding of knowledge management concepts and the adoption of knowledge management practices in organizational contexts. In particular, we focus on the mechanisms needed to support the adoption of knowledge sharing processes, which are vital to knowledge management practices and often encounter the strongest resistance. A competency matching function, integrated in the presented agent system, allows dynamic matching of suppliers and consumers of information. Profiling (of people as well as of other resources) is used to supply knowledge-sharing partners with contextual information necessary for efficient knowledge exchange. Finally, we discuss another distinctive feature of the system, its capability to propose knowledge sharing actions within the context of user’s activities and in relation with their level of adoption of knowledge sharing practices.
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